We are committed to providing high-quality products and services. If you are not satisfied with our products, we will do our best to address your concerns. Please contact us within 30 days of purchase for returns or exchanges. Contact email: info@ljqmetal.com.
Return Conditions
- Products must be returned within 30 days of purchase.
- Products must be in their original condition, unused or damaged, and must be in their original packaging.
- Customized or personalized items typically do not qualify for returns unless there are quality issues.
Return Process
- Please contact our customer service team with your order number and reason for return.
- Our customer service team will provide you with a return authorization and the return address.
- Ship the item back securely, including your order number and contact information in the package.
- Once we receive and inspect your return, we will process your refund or exchange.
Refund Method
- If you choose a refund, we will refund the amount paid for the product, minus any applicable restocking fee.
- Refunds will be issued back to the original payment method. Please note that refund processing times may vary depending on your payment provider.
Exchange
- If you choose an exchange, we will arrange for the new item to be shipped to you as soon as possible.
Return Shipping Costs
- Return shipping costs are the responsibility of the buyer unless there are quality issues with the product.
Contact Us
If you have any questions or concerns, please feel free to contact our customer service team. We are here to assist you. Contact email: info@ljqmetal.com.