Returns Policy

Returns

LJQMETAL offers a 30-day money-back guarantee on most products. If you are unhappy with your purchase for any reason please send us an email to [email protected]. If an item is damaged in shipping please let us know as quickly as possible after you receive your order.

To receive proper credit for your return it must be sent in its original, un-opened packaging to maintain advertised purity and avoid restocking fees or rejection. LJQMETAL reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. To avoid damage during shipping please use sufficient padding.

Shipping and handling charges are non-refundable. Returns on precious metals may be subject to additional fees due to market loss and/or assaying. Custom orders are not refundable. Please consider insuring your parcel. We cannot be held responsible for carrier mishandling or loss in transit.

Refunds

Upon receipt, we will notify you by email with a confirmation and a status update. Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 3 business days for your credit to be reflected in your bank account for credit card orders and 24 hours for payment by PayPal.

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